Shipping Policy
At Victory Vault, we prioritize delivering your orders swiftly and securely. Please review our shipping guidelines:
Processing Time
- All orders are processed within 1-3 business days.
- Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, there may be slight delays, and you will be notified accordingly.
Shipping Rates & Delivery Times
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days (extra charges apply).
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free standard shipping on orders over $100.
International Shipping
- At this time, we only ship within [country/region]. International shipping is not available.
Shipment Confirmation & Tracking
- Once your order is shipped, you will receive a shipment confirmation email with tracking information to monitor your package.
Damaged or Lost Shipments
- Victory Vault is not responsible for items damaged during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.
- If your package is lost in transit, contact us at mdmahmudhasan1610543127@gmail.com, and we’ll assist you in resolving the issue.
Questions or Concerns?
If you have any questions about shipping, please email us at mdmahmudhasan1610543127@gmail.com.
Refund Policy
At Victory Vault, we strive for customer satisfaction. If you're not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:
Returns
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Items on clearance or final sale are not eligible for returns.
- To initiate a return, please contact us at mdmahmudhasan1610543127@gmail.com with your order details and reason for return.
Refunds
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
- If you haven’t received a refund within the stated time, please check with your bank or credit card company as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at mdmahmudhasan1610543127@gmail.com for further assistance.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please email us at mdmahmudhasan1610543127@gmail.com.
Return Shipping
- You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
- If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Non-Returnable Items
- Certain items cannot be returned, such as:
- Perishable goods
- Personalized items
- Gift cards
Contact Us
For any questions or concerns about our refund policy, please email us at mdmahmudhasan1610543127@gmail.com.
Cancellation / Return / Exchange Policy
At Victory Vault, we want to ensure that you have a positive shopping experience. Please review our policy regarding order cancellations, returns, and exchanges:
Order Cancellations
- You may cancel your order within 24 hours of placing it. After 24 hours, your order may have already been processed and shipped.
- To cancel your order, please email us at mdmahmudhasan1610543127@gmail.com with your order details.
- If the order has already been processed or shipped, we will be unable to cancel it. In such cases, please refer to our return policy.
Return Policy
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Items on clearance or final sale are not eligible for return.
- To start a return, contact us at mdmahmudhasan1610543127@gmail.com with your order number and reason for return.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
Exchanges
- We only exchange items if they are defective or damaged. If you need to exchange an item, please email us at mdmahmudhasan1610543127@gmail.com with the details.
- We will provide instructions on how to return the defective product and process the exchange.
Non-Returnable Items
- The following items cannot be returned:
- Perishable goods
- Personalized items
- Gift cards
Return Shipping
- Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
- For returns of high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
For questions regarding cancellations, returns, or exchanges, please email us at mdmahmudhasan1610543127@gmail.com.
