New style embroidery Floral backpack anti-theft travel or School bag Oxford cloth shoulder crossbody bag gift item

Cancellation, Return, & Exchange Policy

At Blossom & Twirl, we aim to make your shopping experience enjoyable and stress-free. Please read our policy on cancellations, returns, and exchanges:

Order Cancellations

• Order Changes or Cancellations:
  We understand that sometimes you may need to cancel or modify an order. Cancellations or changes can be made within 24 hours of placing your order. Please contact us at [Insert contact information] as soon as possible to request a cancellation or change.
• After 24 hours, orders may have already been processed, and cancellation may no longer be possible. In such cases, you can refer to our return policy.

Return Policy

• Eligibility for Returns:
  We accept returns of unused, unworn, unwashed, and undamaged items with all tags attached within 30 days of the purchase date.
• Non-Returnable Items:
  The following items cannot be returned:
  • Sale or clearance items
  • Custom or personalized orders
  • Gift cards
• How to Initiate a Return:
  To start a return, contact us at [Insert contact information]. We will provide return instructions, including the return address. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Exchange Policy

• Exchanges:
  If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the replacement. This ensures your desired item is in stock.
• Damaged or Defective Items:
  If you receive an item that is defective or damaged, please notify us within 7 days of delivery. We will arrange for a replacement or issue a refund at no additional cost to you.

Refunds

• Refund Process:
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to the original payment method.
• Late or Missing Refunds:
  If you haven’t received a refund after 10 business days, please check with your bank or card issuer. If the issue persists, contact us at [Insert contact information].

Shipping Costs

• Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (incorrect or damaged items).

Questions?
For further assistance with cancellations, returns, or exchanges, feel free to contact us at [Insert contact information].